Q&A
REMOVAL SERVICE
Q: How do I get a quote for my removal?
A: To receive a removal quote, you can fill out our online form, providing details such as the moving date, starting and ending locations, and a list of items to be moved. We advise you to contact our customer service for a personalized quote.
Q: How do I book Removal Services?
A: To secure a removal slot a £70 fully refundable deposit must be paid. A personal account Manager will be allocated for your account who will assist you through the whole process.
Q: Are there any hidden fees in your removal services?
A: No, we believe in transparency. Our removal services come with a clear breakdown of costs, and there are no hidden fees. The initial quote covers the basic services, and any additional charges will be discussed and agreed upon in advance.
Q: What is your cancellation policy?
A: We understand that plans can change. Please notify us as early as possible if you need to cancel or reschedule your removal. A cancellation fee applies if changes are made after the 3 working days’ notice period.
Q: How do I pay for your removal services?
A: We accept various payment methods, including credit/debit cards and bank transfers. The balance Payment details and options will be provided when you confirm your booking.
Q: What measures do you take to protect furniture and fragile items?
A: Our trained team uses protective materials such as blankets and bubble wrap to safeguard furniture and fragile items. Additionally, our vehicles are equipped with secure loading systems to prevent shifting during transit.
Q: How much notice do I need to give for booking a removal?
A: It's advisable to book as early as possible to secure your preferred moving date. However, depending on availability, we may accommodate last-minute requests. Contact us for real-time availability. We have a flexible slot allocation for your move date, the date can be changed without any extra cost before the 3 working days period.
Q: Are your removal teams experienced and trained?
A: Yes, our removal teams are experienced professionals who undergo regular training. They are well-versed in efficient packing, loading, and unloading techniques to ensure a smooth and secure move.
Q: Do house removal services provide packing services?
A: Yes, we offer packing services as an additional service. This includes professional packing of your belongings, providing packing materials, and labelling boxes for easy unpacking.
Q: Do you provide assistance with disassembling and assembling furniture?
A: Yes, our removal service includes disassembling and assembling furniture as needed. Please inform us of such requirements during the booking process.
Q: How much does a house removal service typically cost?
A: The cost of a house removal service can vary depending on various factors such as the size of the house, the distance of the move, the number of items to be moved, and any additional services required. On average, the cost starts from £500.
Q: How long does a house removal usually take?
A: The duration of a house removal can vary depending on factors such as the size of the house, the distance of the move, type of service booked. On average, a local move within the same can take anywhere from a few hours to a day, while a long-distance move can take up to 2 days.
Q: What happens if my belongings get damaged during the house removal process?
A: Your belongings are covered by insurance cover during the move. If any of your items get damaged, you should report it as soon as possible. We will guide you through the claims process and compensate you for the damaged items based on the type of insurance included in the services booked.
Q: Can I leave my clothes in the drawers during a house removal?
A: It is generally recommended to empty the drawers of your furniture before a house removal. Leaving clothes or other items in the drawers can make the furniture heavier and increase the risk of damage during the move. Additionally, it can be more difficult to manoeuvre and transport furniture with items inside the drawers.
Q: What happens in case of delays or unforeseen issues?
A: While we strive to adhere to schedules, unforeseen circumstances may arise. We maintain open communication and will keep you informed of any delays, working diligently to resolve issues promptly and efficiently.
